FAQs

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Q: What is Sunspots?

A: Our network is unlike any other. Most lodging companies are either some big corporation a long way from their properties or very small operators without many resources. Sunspots, on the other hand, is a network of individually owned local managers who use the Sunspots Network to handle the 101 Marketing, Advertising and Administrative details so necessary to quality lodging.

Each Management Member is required to attain some pretty stiff requirements on cleaning, maintenance and guest services. Everyone in the group has your best interests at heart.

Q: Why are bookings usually non-cancelable.

A: Unlike hotels, vacation homes are valuable assets held by private parties. To allow guests to hold dates in advance only to cancel them later, means the owner would miss out on other prospective customers in the meantime. In addition, because most homes are booked in advance last-minute replacements are not always possible. We can, however, offer to re-sell dates for a guest who made a prior purchase. In that case, some or all of the guest's funds may be refunded if a replacement guest is found.

Q: Where does Sunspots operate?

A: Although we started small, our company is growing. We currently have network offices in Washington State, Idaho and Hawaii. Coming on line are British Columbia, Oregon and other great destinations. Local managers provide hands-on services to Owners and Guests making sure every home is exactly what it should be. Our central office does the marketing, advertising and administration to keep the lodging services first rate.

Q: What should I do if I have to cancel my trip?

A: First, you should notify your vacation rental company. Then call your insurer to request a claim form.

Q: What will be reimbursed for if I have to cancel my trip?

A: You will reimbursed for prepaid, non-refundable payments made for your trip when your cancellation falls under one or more of the reasons listed in your Policy or Certificate.

Q: What is the maximum trip length I can insure?

A: 180 days.

Q: When do I have to pay for the insurance?

A: We recommend you pay for the insurance at the time of deposit, however you can purchase Vacation Rental Insurance anytime prior to or with your final trip payment.